Fused Events S.L. trading as Marbella Hen Boutique  |  info@marbellahenboutique.com  |  Version: March 2026

 

These Terms & Conditions, together with your Booking Confirmation, any information we provided before confirming your Programme, and our Privacy Policy, form the entire contract between you and Fused Events S.L. trading as Marbella Hen Boutique ("Contract").

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Please read these Terms & Conditions carefully before making a booking. If you have any questions, contact us at info@marbellahenboutique.com before proceeding.

 

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1. Definitions

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1.1 The following definitions apply throughout these Terms & Conditions:​

• Agenda / Itinerary: a list of suggested activities, accommodation, transport and/or other services, together with relevant pricing details.

• Booking Confirmation: the confirmation document issued by us to the Client, detailing the agreed Programme, price, and payment schedule, issued once a booking is made.

• Booking Party: all individuals whose participation in the Programme is arranged under the Contract, including the Client. The Client enters this Contract both personally and as agent on behalf of every member of the Booking Party.

• Client: the named individual who enters this Contract with us, both on their own behalf and as agent for every member of the Booking Party. The Client is personally liable for all obligations under this Contract, including the acts and omissions of every member of the Booking Party.

• Force Majeure Event:  any event or circumstance beyond our reasonable control, including but not limited to extreme weather, strikes, civil unrest, pandemics, government actions, airport closures, natural or nuclear disasters, fire, flood, or any other unforeseeable event.

• Programme:  the selected activities, accommodation, transport and/or entertainment services requested by the Client, as outlined in the Agenda and confirmed in the Booking Confirmation.

• Supplier:  any third-party provider contracted to deliver activities, accommodation, transport, or other services included in the Programme.

• We / us / our:  Fused Events S.L. trading as Marbella Hen Boutique, registered in Spain [Insert registration number and registered address].

• You / your:  the Client, unless the context expressly states otherwise.

 

1.2 Changes to Terms: We reserve the right to modify or update these Terms & Conditions at any time before a Contract is formed. The version in effect at the time your booking is confirmed will apply to your Contract.

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1.3 If anything is unclear, please contact us at info@marbellahenboutique.com before booking.

 

2. The Client's Role and Authority

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2.1 Client as Principal and Agent

The Client enters this Contract as principal (on their own behalf) and as agent for every member of the Booking Party. By making a booking, the Client confirms that:

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• They have full authority to enter into this Contract on behalf of every member of the Booking Party;

• Every member of the Booking Party has agreed to be bound by these Terms & Conditions;

• They have provided, or will promptly provide, a copy of these Terms & Conditions to every member of the Booking Party before the Programme commences;

• All members of the Booking Party are aged 18 or over; and

• All information provided to us about members of the Booking Party is accurate and complete.

 

The Client is personally liable for all obligations and payments under this Contract, whether or not those obligations relate to the Client personally or to other members of the Booking Party. Any act, omission, default, or breach by any member of the Booking Party shall be deemed to be the act, omission, default, or breach of the Client, and the Client shall be liable to us accordingly.

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2.2 Binding the Booking Party

The Client warrants that every member of the Booking Party has been made aware of, and consented to be bound by, these Terms & Conditions prior to booking. The Client's acceptance of these Terms & Conditions at the time of booking constitutes acceptance on behalf of all members of the Booking Party. We contract solely with the Client and our primary obligation is to the Client only.

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While we may, at our discretion, contact individual members of the Booking Party directly as a courtesy in connection with payment of their individual deposits or other matters, this shall not in any way reduce, transfer, or affect the Client's personal liability for all obligations under this Contract. Any such contact is made as an administrative convenience only. The Client remains solely and personally responsible for ensuring all payments are made in full and on time regardless of whether we have made contact with individual members.

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2.3 Resolution Binding on Booking Party

Any resolution, refund, credit, or decision reached between us and the Client in respect of any complaint, claim, or dispute shall be final and binding on all members of the Booking Party. We are not obliged to communicate with, negotiate with, or make any payment to individual members of the Booking Party.

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3. Making a Booking

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3.1 Agenda / Programme Selection

Upon request, we will provide the Client with an Agenda outlining available activities, accommodation, transport, and entertainment options along with pricing details.

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3.2 Formation of the Contract

The Contract between the Client and Fused Events S.L. is formed when we send a Booking Confirmation and receive the deposit specified in that confirmation. The Contract is with the Client only.

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3.3 Verification of Booking Confirmation

The Client must review the Booking Confirmation carefully upon receipt. If any errors made by us are identified, the Client must notify us in writing within 48 hours of receipt. After this 48-hour period, the Client shall be deemed to have read, accepted, and agreed to the contents of the Booking Confirmation in full. The Booking Confirmation shall then be final and binding, and the Client may not subsequently claim that any confirmed detail is incorrect. We are only obliged to correct genuine errors caused by us, not changes requested by the Client.

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4. Client Indemnity

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The Client shall indemnify and hold harmless Fused Events S.L., its employees, agents, affiliates, and Suppliers against any and all claims, losses, damages, costs, and expenses (including all reasonable legal and professional costs incurred in enforcing this Contract, recovering sums due, or defending any claim brought by or on behalf of any member of the Booking Party) arising from or in connection with:

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• Any act, omission, default, or breach by any member of the Booking Party;

• Any failure by the Client to communicate these Terms & Conditions, the Booking Confirmation, or any other relevant information to any member of the Booking Party;

• Any damage to property, injury to persons, or loss caused by any member of the Booking Party;

• Any failure by any member of the Booking Party to comply with Supplier requirements, local laws, or safety instructions;

• Any costs arising from the termination of the Programme due to inappropriate behaviour;

• Any costs arising from the Client's or Booking Party's failure to hold adequate travel insurance;

• Any costs, fines, or losses arising from non-compliance with passport, visa, health, or immigration requirements; and

• Any costs arising from a member of the Booking Party knowingly travelling while infected with or exposed to a contagious illness.

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5. Pricing

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5.1 Price Confirmation

The price of the Programme will be as stated in the Booking Confirmation. We reserve the right to change prices at any time before the Booking Confirmation is issued.

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5.2 Incorrect Pricing

If an incorrect price is stated in error, any booking made at that price will not be valid. We will notify the Client as soon as reasonably possible, and the Client may either: (a) pay the correct price, or (b) cancel the booking and receive a full refund of all amounts already paid.

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5.3 Currency

All prices are stated in Pound Sterling (GBP £) and are inclusive of all our charges unless otherwise specified.

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5.4 Local Taxes

Certain local authorities may impose additional taxes (e.g., tourist tax) payable locally. These are not included in the Programme price. The Client is responsible for ensuring all members of the Booking Party are aware of and pay any such taxes.

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5.5 Exclusions

Unless explicitly stated in the Booking Confirmation, the Programme price does not include:

• Flights and transfers to/from Spain;

• Food and drinks (unless specified);

• Admissions, parking, concierge or porterage fees;

• Corkage or other service charges imposed by venues;

• Medical expenses, first aid, or communication costs;

• Extended stays or additional locally required assistance; or

• Any other items not directly referred to in the Booking Confirmation.

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5.6 Supplier Security Deposits

Where accommodation or other Supplier services require the Client or Booking Party to provide a security deposit or credit card pre-authorisation (for breakage, damage, excessive cleaning, or behavioural reasons), the following applies:

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• The security deposit is a direct transaction solely between the Client and the Supplier. We are not a party to that transaction.

• We have no involvement in, visibility of, or control over the Supplier's assessment of any damage or loss, or their decision to retain all or part of a security deposit.

• We will not mediate, arbitrate, negotiate, or intervene in any dispute between the Client and a Supplier regarding the retention of a security deposit under any circumstances.

• We accept no financial responsibility whatsoever for any security deposit retained by a Supplier, regardless of whether the Client considers the retention to be justified.

• The Client's sole recourse in the event of a disputed retention is directly against the Supplier, and through their own travel insurance policy.

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The Client is responsible for ensuring that all members of the Booking Party are aware of and comply with any security deposit requirements imposed by Suppliers, and for ensuring that appropriate travel insurance is in place to cover such eventualities.

 

We are not a party to any security deposit transaction between you and a Supplier. We will not mediate, intervene, or accept financial responsibility for any retained deposit under any circumstances. Your only recourse is directly against the Supplier and through your travel insurance.

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6. Payment

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6.1 Client's Responsibility for All Payments

The Client is solely responsible for ensuring that all payments due under this Contract are made on time and in full. This includes the Client's own deposit, individual deposits for all members of the Booking Party, any Supplier deposits, and the final balance. The Client's responsibility for payment is not reduced or affected by any failure of any member of the Booking Party to contribute their share.

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We may, at our discretion, contact individual members of the Booking Party directly as a courtesy to collect individual deposits or other payments on the Client's behalf. Any such contact does not transfer or reduce the Client's personal liability for those payments. If any individual fails to pay, the Client remains personally liable for the shortfall and must ensure it is covered without delay.

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6.2 Payment Structure — Three Tiers

Payments under this Contract operate on three distinct tiers, each of which is separate, independent, and non-refundable:

 

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​​​​​​All three tiers of payment are the personal responsibility of the Client. The Client shall not use the non-payment of any one tier as justification for withholding or delaying payment of another.

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Supplier deposits (Tier 3) may be required immediately upon booking — sometimes before individual deposits have been collected from group members. The Client is responsible for covering these regardless of the status of other payments.

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6.3 Supplier Deposits — Immediate Payment May Be Required

The Client expressly acknowledges that Supplier deposits may be required immediately upon booking or within a very short timeframe determined by the Supplier, which may be before individual deposits from all members of the Booking Party have been collected. In such circumstances:

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• The Client is responsible for ensuring the Supplier deposit is paid on time regardless of whether individual group members have paid their shares;

• Failure to pay a Supplier deposit on time may result in the Supplier withdrawing their services, in which case the booking may be cancelled without refund;

• We act solely as intermediary in collecting and forwarding Supplier deposits and accept no liability for the consequences of late or non-payment by the Client; and

• The amount, timing, and refundability of any Supplier deposit will be communicated to the Client at or before the time of booking and shall be specified in the Booking Confirmation where applicable.

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6.4 Balance Payment

The remaining balance (being the total Programme price less all deposits paid) is due no later than 6 weeks (42 days) prior to the Programme start date.

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Important exception: Certain Supplier balances — including but not limited to accommodation, specialist activities, or transport — may require full payment significantly earlier than 6 weeks, as determined by the Supplier's own payment terms. Where this applies, the specific earlier deadline will be stated in the Booking Confirmation and shall take precedence over the standard 6-week deadline. The Client is responsible for meeting all payment deadlines as specified in the Booking Confirmation, regardless of whether they fall before or after the standard deadline.

For bookings made within 6 weeks of the Programme start date, the full Programme price is payable immediately at the time of booking.

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6.5 Non-Payment and Late Payment

If any required payment is not received by the applicable due date, we reserve the right to: (a) cancel the booking without further liability, in which case failure to pay shall be treated as a cancellation by the Client and the cancellation charges in Section 10 will apply; and/or (b) charge a late payment administration fee of £25 for each payment that remains outstanding beyond 7 days after its due date. The Client shall remain liable for all cancellation charges and administration fees regardless of which member of the Booking Party failed to pay.

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6.6 Right to Withhold Services

We reserve the right to withhold provision of the Programme, or any part of it, until all sums due have been received in full in cleared funds.

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6.7 Individual Deposit — Automatic Release of Place

Where an individual deposit is not received within 7 days of the booking being made, that individual's place shall be automatically released without further notice, and we reserve the right to offer that place to another party. The Client remains responsible for ensuring all individual deposits are paid on time and shall notify us promptly if any member of the Booking Party fails to do so. Release of an individual place does not reduce the Client's liability for the overall Programme cost, which will be subject to clause 10.3 (group-priced elements).

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7. Travel Insurance

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7.1 Insurance Requirement

It is a condition of booking that every member of the Booking Party obtains adequate travel insurance promptly after the booking is made and in any event before the Programme commences. The Client warrants that they have communicated this requirement to all members of the Booking Party and is responsible for ensuring compliance. We strongly recommend that insurance is arranged as early as possible after booking so that cancellation cover is in place from the outset. Insurance must cover, as a minimum:

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• Personal injury and accidents, including during physical or sporting activities;

• Emergency medical treatment and repatriation;

• Cancellation or curtailment of the trip;

• Personal liability; and

• Loss or damage to personal belongings.

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7.2 Client's Warranty

The Client warrants that they have communicated the insurance requirement to all members of the Booking Party and that all members have arranged or will arrange adequate cover before the Programme commences. The Client acknowledges that we do not verify or assess the adequacy of any member's insurance.

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7.3 Limitation of Liability

We shall not be liable for any loss, expense, damage, or claim arising from the absence of adequate travel insurance by the Client or any member of the Booking Party. The Client shall indemnify us against any costs we incur as a result of any member travelling without adequate cover (see Section 4).  Travel insurance is your only recourse if a Supplier retains a security deposit. We cannot intervene in deposit disputes between the Client and a Supplier.

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8. The Client's Responsibilities

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8.1 Communication

The Client is responsible for promptly passing all information provided by us — including these Terms & Conditions, the Booking Confirmation, Programme details, and any updates — to all members of the Booking Party before the Programme commences. Any loss or inconvenience arising from the Client's failure to communicate information to the Booking Party is the sole responsibility of the Client.

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8.2 Fitness to Participate

The Client warrants that they have advised all members of the Booking Party that it is their individual responsibility to ensure they are medically and physically fit to participate in all elements of the Programme. The Client must disclose to us in writing, at the time of booking, any relevant medical conditions, mobility limitations, allergies, or other factors affecting any member of the Booking Party that may affect participation. We shall not be liable if any participant is unable to participate due to failure to disclose a relevant condition.

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8.3 Timeliness and Attendance

The Client is responsible for ensuring that all members of the Booking Party arrive on time for all scheduled activities, transfers, and check-ins. Missed activities or services due to late arrival will not be refunded, rescheduled, or compensated.

8.4 Conduct and Compliance

The Client is responsible for ensuring that all members of the Booking Party behave in a safe, responsible, and respectful manner at all times. This includes:

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• Complying with all safety instructions and Supplier rules;

• Attending all required safety briefings;

• Refraining from conduct that may endanger themselves or others;

• Complying with any sobriety requirements imposed by Suppliers; and

• Wearing appropriate clothing and equipment as required.

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The Client acknowledges that failure by any member to comply may result in refusal of participation, removal from activities or accommodation, or termination of the Programme for the offending individual or the entire Booking Party, without refund or compensation.

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8.5 Compliance with Laws

The Client is responsible for ensuring that all members of the Booking Party comply with all applicable Spanish laws, local regulations, and Supplier requirements at all times.

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8.6 Damage and Loss

The Client shall be personally responsible for any damage, loss, or additional costs incurred as a result of the actions or omissions of any member of the Booking Party, whether or not the Client personally caused the damage or loss.

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8.7 Contact Details and Communications

The Client is responsible for providing accurate contact details and for monitoring and relaying all communications from us to the Booking Party. Communications sent by email to the Client's address shall be deemed received. We accept no responsibility for consequences arising from the Client's failure to read or relay our communications.

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9. Disability and Medical Conditions

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9.1 Accessibility

We are not an accessible tourism operator and make no representation that any element of the Programme, including accommodation, venues, activities, or transport, is accessible or suitable for persons with reduced mobility, disabilities, or specific medical requirements. It is the Client's sole responsibility to verify accessibility and suitability with the relevant Suppliers before booking.

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9.2 Disclosure of Requirements

The Client must notify us in writing prior to booking if any member of the Booking Party has a disability, reduced mobility, medical condition, allergy, or other requirement that may affect participation. This enables us to liaise with Suppliers and assess feasibility. Failure to disclose any such requirement at the time of booking releases us from any responsibility arising from that individual's inability to participate.

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9.3 Medical Advice

The Client warrants that they have advised all members of the Booking Party that each individual is personally responsible for obtaining their own medical advice and for determining whether participation in any activity is appropriate for their circumstances.

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9.4 Activity Limitations

Certain activities may have physical, safety, or operational limitations imposed by Suppliers. While we will make reasonable efforts to accommodate disclosed requirements, we cannot guarantee suitability for all individuals and shall not be liable if a Supplier is unable to accommodate a disclosed requirement.

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9.5 Personal Assistance

Where an individual requires personal assistance, they may be required to be accompanied by a companion capable of providing such assistance. Any such companion will be required to pay the applicable Programme price unless otherwise agreed in writing.

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9.6 Right to Decline

If we reasonably consider that participation may present a safety risk to any individual or to the Booking Party, we reserve the right to decline or modify the relevant arrangements without liability.

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10. Cancellations and Alterations by the Client

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10.1 Notification

Any request to cancel the Programme must be made by the Client in writing. Verbal requests will not be accepted. Cancellations take effect only once confirmed by us in writing.

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10.2 Changes to the Programme

Once the Contract has been formed, we do not guarantee that any changes to the Programme can be accommodated. This is because we enter into binding commitments with third-party Suppliers on the Client's behalf at the time of booking.

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However, we understand that circumstances can change. If the Client wishes to request a change — such as swapping an activity, adjusting numbers, or modifying an element of the Programme — they may do so by submitting a written request to us as early as possible. We will consider each request at our sole discretion and, where feasible, will liaise with the relevant Suppliers on the Client's behalf. We cannot guarantee that any change will be possible and will not be liable if a requested change cannot be accommodated.

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If a change is agreed by us in writing, any additional costs imposed by Suppliers as a result of the change shall be payable by the Client before the change is confirmed. No change is confirmed until we have issued written confirmation. Date changes, location changes, and changes to core Programme elements are unlikely to be possible and will generally not be accommodated.

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10.3 Partial Cancellation — Individual Members

If one or more members of the Booking Party wish to cancel their individual place on the Programme, the following applies:

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• The cancelling member's individual deposit (£50) is non-refundable and non-transferable in all circumstances.

• Where the Programme or any element of it is priced on a group basis (e.g., villa hire, transport, minimum spend, or any activity with a fixed group cost), the per-person cost attributable to the cancelling member shall be redistributed equally across the remaining Booking Party. The Client is responsible for ensuring the remaining members meet any resulting increase in the per-person cost.

• The cancellation charges in clause 10.7 apply to any remaining balance attributable to the cancelling member's share.

• A replacement member may only be added to the Booking Party subject to the conditions in clause 10.4 below.

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The Client remains personally liable for ensuring all revised amounts are paid in full and on time following any partial cancellation.

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10.4 Replacement of a Booking Party Member

A cancelling member of the Booking Party may only be replaced by a new participant if all of the following conditions are satisfied:

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• The Client submits a written request to us identifying the cancelling member and the proposed replacement;

• We provide our prior written approval of the replacement, which is at our sole discretion and may be withheld for any reason including Supplier restrictions or operational constraints; and

• An administration fee of £50 is paid to us in full before the replacement is confirmed.

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The Client warrants that the replacement member has been provided with and has read these Terms & Conditions before joining the Booking Party. The Client remains personally liable for the replacement member's acts and omissions in the same way as for all other members of the Booking Party. A replacement is not confirmed until all three conditions above have been satisfied and we have issued written confirmation. Until that point, the original cancelling member's place remains cancelled and the cancellation charges in clause 10.8 continue to apply to their share. The £50 administration fee is non-refundable in all circumstances.

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10.5 Cancellation by the Client — Transfer of Client Role

If the Client wishes to cancel their own participation in the Programme but does not wish to cancel the booking for the entire group, the Client may request to transfer the role of Client to another existing member of the Booking Party. The following conditions must all be satisfied before such a transfer is confirmed:

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• The Client submits a written request to us identifying the proposed replacement Client;

• The proposed replacement Client must already be a confirmed member of the Booking Party — the role of Client cannot be transferred to a person outside the existing Booking Party;

• The proposed replacement Client confirms in writing their acceptance of the role of Client and of these Terms & Conditions in full, including personal liability for all outstanding and future obligations under the Contract;

• We provide our prior written approval of the transfer, which is at our sole discretion and may be withheld for any reason; and

• An administration fee of £50 is paid to us in full before the transfer is confirmed.

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A transfer is not confirmed until all five conditions above have been satisfied and we have issued written confirmation. Until that point, the original Client remains personally liable for all obligations under the Contract. The £50 administration fee is non-refundable in all circumstances. If no suitable replacement Client is identified or approved, the entire booking shall be treated as cancelled and the cancellation charges in clause 10.8 will apply.

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10.6 Age Requirements

All members of the Booking Party must be aged 18 or over. If any member of the Booking Party is found to be under the age of 18 on arrival or at any point during the Programme, we and/or our Suppliers reserve the right to refuse participation to that individual. In such circumstances, no refund or compensation will be provided for that individual's place, and the Client shall remain liable for any associated costs. The Client indemnifies us against any costs or consequences arising from the participation or attempted participation of an underage individual.

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10.7 Non-Refundable Deposits

The Client deposit (£100) and individual deposits (£50 per person) are non-refundable and non-transferable in all circumstances. Supplier-specific deposits are non-refundable once paid, regardless of when cancellation occurs.

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10.8 Cancellation Charges – Remaining Balance

The following cancellation charges apply to the remaining balance (i.e., the total Programme price less any deposits already paid). The Client shall be liable for these charges personally, regardless of which members of the Booking Party have or have not paid their individual shares:

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All deposits (Tier 1 Client deposit, Tier 2 individual deposits, and Tier 3 Supplier deposits) are non-refundable and non-transferable in all circumstances regardless of when cancellation occurs — see clause 6.2 for full details. The refund percentages in this table apply only to the remaining balance after all deposits have been deducted. Supplier-specific prepayments are non-refundable regardless of timing. Where a refund of the remaining balance is due, it will be processed within 14 working days of our written confirmation of cancellation and returned to the original payment method only.

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Deposits are non-refundable in all circumstances and are excluded from the refund percentages shown above. The table applies to the remaining balance only.

 

10.9 Supplier Costs

Certain elements of the Programme may incur non-refundable charges payable directly to Suppliers. Any such costs will be deducted from any refund otherwise due and remain the Client's responsibility.

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10.10 No Credit or Substitution

Payments cannot be transferred to another booking or person. No credit will be offered for cancellations. Any resolution agreed between us and the Client is final and binding on all members of the Booking Party.

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11. Cancellation or Changes by Us

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11.1 Right to Cancel

We reserve the right to cancel the Programme in exceptional circumstances, including Force Majeure Events, insufficient participant numbers, safety concerns, or Supplier failure beyond our control. In such circumstances, we will endeavour to offer an alternative date or credit note at our sole discretion. We shall not be liable for any consequential loss, cost, or expense arising from such cancellation.

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11.2 Changes to the Programme

We reserve the right to make changes to the Programme at any time before or during its delivery where reasonably necessary. This includes substituting activities, changing venues, adjusting schedules, or modifying services. No right of cancellation or refund arises as a result of any such change. Where reasonably possible, we will offer alternatives of a similar nature and value, but this cannot be guaranteed. Where a change is made before the Programme start date, we will endeavour to notify the Client as soon as reasonably practicable and in any event no later than 7 days before the Programme start date where circumstances permit.

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11.3 Minimum Numbers

Certain elements of the Programme (including activities, accommodation, and other Supplier services) may be subject to minimum group size requirements. If the number of confirmed participants falls below any required minimum — whether due to cancellations, non-payment, or any other reason — we reserve the right to: (a) substitute an equivalent alternative; (b) apply a surcharge to the remaining Booking Party to meet the minimum cost, which may result in a significant increase in the per-person price with no upper limit; or (c) cancel that element of the Programme without refund of amounts already committed to Suppliers. The Client acknowledges that where a surcharge applies, the total cost of the element will be divided equally among the remaining participants regardless of the individual amount, and accepts personal liability for ensuring such surcharges are paid in full and on time. The Client is responsible for maintaining sufficient confirmed numbers and for notifying us promptly of any change in group size.

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11.4 Force Majeure Cancellations

Where cancellation is caused by a Force Majeure Event, we will not be liable to provide a refund beyond any amounts we are able to recover from Suppliers. We will endeavour to offer alternative dates or a credit note at our sole discretion.

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12. Complaints and Claims

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12.1 Complaints During the Programme

All complaints during the Programme must be raised immediately by the Client with the relevant Supplier or our representative so they can be addressed promptly. Complaints raised by individual members of the Booking Party directly will not be actioned. The Client's role as the single point of contact is a condition of the Contract.

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Failure to raise a complaint during the Programme, at the time the issue arose and when it could reasonably have been addressed, will be taken into account when assessing any subsequent claim. Where an issue could have been resolved during the Programme had it been raised at the time, the Client's failure to do so may reduce or extinguish any entitlement to compensation or refund.

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12.2 Complaints After the Programme

All post-Programme complaints must be submitted in writing by the Client to info@marbellahenboutique.com within 14 calendar days of the Programme end date. Submissions must include:

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• The booking reference;

• A detailed description of the complaint; and

• Any supporting evidence (photographs, receipts, etc.).

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Complaints submitted outside this timeframe, or submitted directly by individual Booking Party members, will not be considered.

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12.3 Investigation and Resolution

We will investigate complaints as promptly as reasonably possible and aim to respond within 28 days. Any resolution, including whether any payment or compensation is offered, is at our sole discretion. Any resolution agreed with the Client is final and binding on all members of the Booking Party. We are not obliged to communicate with or make payments to individual Booking Party members.

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12.4 Chargebacks

We ask that the Client contacts us and allows us to investigate and respond before initiating a chargeback. While we cannot contractually prevent the Client from exercising their rights with their bank, raising a chargeback without first allowing us to address the complaint may affect our ability to assist and may result in costs being recovered through other means.

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13. Special Requests

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13.1 Submission of Requests

All special requests must be made in writing by the Client prior to booking. Requests made directly by individual Booking Party members will not be actioned.

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13.2 Reasonable Efforts

We will use reasonable efforts to communicate requests to Suppliers; however, all special requests are subject to availability and Supplier approval and cannot be guaranteed.

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13.3 Not Contractually Binding

Special requests do not form part of the Contract unless we have expressly confirmed in writing that a request has been guaranteed.

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13.4 No Right to Compensation

Failure to satisfy a special request shall not constitute a breach of Contract and shall not entitle the Client or any member of the Booking Party to a refund or compensation.

 

14. Supplier Waivers and Disclaimers

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14.1 Requirement to Sign

Certain activities may require the Client and/or members of the Booking Party to sign disclaimers, waivers, health declarations, or other documents issued by third-party Suppliers prior to participation. The Client is responsible for ensuring that all members of the Booking Party are aware of and prepared to comply with such requirements.

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14.2 Condition of Participation

Signing any required document may be a condition of participation. If any participant refuses to sign, the Supplier may deny participation and we shall not be liable for any resulting loss.

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14.3 Supplier Responsibility

All such documents are issued by the relevant Supplier, not by us. We do not control their content and accept no responsibility for the terms within them.

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14.4 Assumption of Risk

Participation in certain activities involves inherent risks including injury, illness, or other hazards. By proceeding with the booking, the Client accepts on behalf of the entire Booking Party that all participants participate voluntarily and accept responsibility for their own actions.

 

15. Personal Injury and Sporting Activities

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15.1 Acknowledgement of Risk

Certain activities may involve physical or sporting elements which carry inherent risks of injury, illness, or in extreme cases, death. By proceeding with the booking, the Client accepts on behalf of all members of the Booking Party that all participants acknowledge and voluntarily accept all associated risks, whether foreseeable or not.

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15.2 Insurance Requirement

The Client warrants that they have communicated to all members of the Booking Party the requirement to hold adequate insurance covering personal injury during sporting or physical activities (see Section 7).

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15.3 Exclusion of Liability

To the fullest extent permitted by applicable law, Fused Events S.L., its employees, agents, and partners exclude liability for loss, damage, injury, or death sustained during any sporting or physical activity arranged or facilitated by us, except where caused by our proven negligence.

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15.4 Third-Party Providers

Where activities are provided by third-party Suppliers, their own terms and conditions apply. We do not accept responsibility for the acts, omissions, or defaults of third-party providers.

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16. International Travel, Passport, Visa and Health Requirements

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16.1 Client Responsibility

The Client is responsible for ensuring that all members of the Booking Party check and comply with all passport, visa, health, and immigration requirements applicable to the Programme well in advance of travel. Requirements should be verified with the relevant Embassies, Consulates, or government authorities.

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16.2 Changing Requirements

Requirements may change at short notice. Current travel health advice is available at travelhealthpro.org.uk and FCDO advice at gov.uk/foreign-travel-advice. The Client is responsible for monitoring and communicating any changes to all members of the Booking Party.

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16.3 Passport Validity

Passports are generally required to be valid for at least six months on the day of travel. British nationals travelling to Spain may be subject to entry requirements that differ from those that applied before Brexit. Non-British passport holders must obtain advice specific to their nationality. The Client is responsible for ensuring all members of the Booking Party hold valid travel documents.

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16.4 Liability for Non-Compliance

We will not be responsible for any loss incurred because any member of the Booking Party has failed to comply with passport, visa, health, or immigration requirements. The Client shall indemnify us against any fines or costs incurred as a result of non-compliance by any member of the Booking Party (see Section 4).

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16.5 Local Laws

We are not responsible for any breach of local laws, regulations, or cultural protocols by any member of the Booking Party.

 

17. Supplier Services, Accommodation and Deposits

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17.1 Client Responsibility

The Client is solely responsible for all direct dealings with Suppliers in connection with the Programme, including accommodation, activities, security deposits, damages, breakages, additional charges, and any other matters arising from the Booking Party's use of Supplier services.

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17.2 Our Role as Intermediary

We act solely as an intermediary in arranging the Programme on the Client's behalf. Once a booking with a Supplier has been confirmed, the contractual relationship in respect of that service is between the Client and the Supplier. We are not a party to any contract between the Client and a Supplier.

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17.3 No Liability for Supplier Decisions

We have no responsibility or liability of any kind for any payments, deposits, disputes, damage assessments, or retention decisions made by Suppliers. This includes, without limitation, any security deposit retained by an accommodation provider or other Supplier. Please refer to clause 5.6 for the full terms governing Supplier security deposits.

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17.4 No Obligation to Intervene

We will not become involved in any dispute between the Client and a Supplier regarding charges, deposits, damage claims, or any other matter, and our inability or unwillingness to intervene shall not constitute a breach of these Terms & Conditions.

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17.5 Indemnity

The Client agrees to indemnify us against any claims, costs, or losses arising from failure by any member of the Booking Party to settle charges with a Supplier or comply with their requirements (see Section 4).

 

18. Accommodation Ratings and Standards

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18.1 Supplier Ratings

All accommodation ratings are provided by the relevant Supplier and/or local authorities. Ratings vary between countries and Suppliers.

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18.2 No Guarantee

We make no guarantee as to the accuracy, quality, or consistency of any accommodation rating. Local standards in Spain may differ from those in the UK.

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18.3 Client Responsibility

The Client is responsible for reviewing accommodation information and making their own assessment of suitability for all members of the Booking Party prior to booking.

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19. Accuracy of Information and Marketing Materials

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19.1 General Information

All information provided by us is based on details received from Suppliers and is intended as a general overview. While we make reasonable efforts to ensure accuracy, errors or omissions may occur.

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19.2 Client Verification

We recommend the Client independently verifies any detail that is particularly important to their booking directly with the relevant Supplier. We will not be liable for any loss arising from inaccuracies in or changes to Supplier-provided information.

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19.3 Images and Marketing Materials — Illustrative Purposes Only

All images, photographs, videos, virtual tours, and other visual or promotional materials displayed on our website, in emails, in brochures, or in any other communications are for illustrative purposes only. They do not form part of the Contract and are not legally binding representations of the Programme, accommodation, venues, or activities.

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19.4 No Guarantee of Accuracy

Images and marketing materials may not accurately represent the exact appearance, layout, size, configuration, condition, furnishings, or facilities of any accommodation, venue, or activity at the time of the Programme. In particular:

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• Furniture, décor, fittings, or facilities shown may have been changed, replaced, or removed since the image was taken;

• Pool areas, gardens, and outdoor spaces may vary in appearance depending on the season, weather, or maintenance schedules;

• Capacity, layout, and setup of venues and activity spaces may differ from those shown;

• Lighting conditions in images may not reflect the actual environment; and

• Images may show optional extras, upgrades, or features that are not included in the standard Programme price.

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19.5 Third-Party Images

Many images are sourced directly from Suppliers and published by us in good faith. We cannot verify that such images are current, accurate, or representative of the Supplier's current offering. We accept no liability for any discrepancy between Supplier-provided images and the actual property, venue, or service at the time of the Programme.

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19.6 No Liability for Disappointment

We shall not be liable for any dissatisfaction, disappointment, or loss arising from a difference between marketing materials and the actual Programme, accommodation, venue, or activity. The Client is responsible for raising any concerns about the suitability of accommodation or venues directly with the relevant Supplier prior to or upon arrival.​​​

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20. Behaviour

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20.1 Inappropriate Behaviour

We, or our Suppliers, reserve the right to cancel or terminate the Programme immediately if any member of the Booking Party engages in behaviour that:

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• Poses a risk of injury, death, or damage to property;

• Causes distress, annoyance, or offence to others;

• Breaches any applicable law or Supplier rules, including rules on alcohol, drugs, or other substances; or

• Otherwise interferes with the safe or enjoyable conduct of the Programme.

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20.2 Alcohol Policy

Many elements of the Programme take place in environments where alcohol is available. However, Suppliers reserve the right to refuse service or participation to any member of the Booking Party who is, in their reasonable opinion, excessively intoxicated or whose condition poses a risk to themselves, other participants, staff, or third parties. In such circumstances:

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• The Supplier may remove the individual from the activity or venue immediately;

• No refund, compensation, or alternative arrangement will be provided; and

• The Client shall remain liable for any costs, damage, or loss caused by the intoxicated individual.

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The Client is responsible for ensuring that all members of the Booking Party drink responsibly and comply with any alcohol-related conditions imposed by Suppliers. We are not liable for the consequences of excessive alcohol consumption by any member of the Booking Party.

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20.3 Drugs and Prohibited Substances

The use, possession, or supply of illegal drugs or any other prohibited substances by any member of the Booking Party is strictly forbidden throughout the Programme, including at all venues, accommodation, and during any transport or activity. This applies regardless of whether such substances may be legal or tolerated in certain contexts under Spanish law. Any member of the Booking Party found to be using, possessing, or supplying such substances may be removed from the Programme immediately, reported to local authorities, and the entire booking may be terminated without refund or compensation. The Client shall be personally liable for any resulting costs, fines, or legal consequences.

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20.4 Conduct Towards Staff

Rude, aggressive, or threatening behaviour toward any of our employees or Suppliers will not be tolerated and may result in immediate termination of the Programme for the offending individual or the entire Booking Party.

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20.5 Consequences of Inappropriate Behaviour

If the Programme is terminated due to inappropriate behaviour: no refund or compensation will be provided; the offending individual(s) or the entire Booking Party may be required to leave immediately; and the Client will be personally responsible for any resulting loss, damage, or costs, regardless of which member of the Booking Party caused them.

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20.6 Indemnity

The Client agrees to indemnify us against all losses, damages, costs, and expenses (including legal costs) arising from inappropriate behaviour by any member of the Booking Party (see Section 4).

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21. Our Liability

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21.1 Reasonable Care

We will exercise reasonable care in selecting Suppliers for the Programme. Our liability is limited to the Programme as booked. We are not responsible for acts or omissions of Suppliers except where caused by our proven negligence.

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21.2 Non-Excludable Liability

Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

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21.3 Liability Cap

Subject to clause 21.2, our total liability to the Client in connection with the Programme shall not exceed the total amount paid by the Client to us and retained by us, net of any amounts collected by us and forwarded to Suppliers on the Client's behalf. Amounts paid to Suppliers are subject to each Supplier's own terms and conditions and are not recoverable from us.

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21.4 Exclusion of Consequential Loss

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, consequential, special, or economic loss of any kind, including but not limited to: loss of enjoyment, disappointment, distress, or inconvenience; loss of anticipated savings; loss of opportunity; or any other loss that was not directly and reasonably foreseeable at the time the Contract was formed.

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21.5 No Liability to Booking Party Members

We contract solely with the Client. We do not accept any liability to individual members of the Booking Party. Any claim against us must be brought by the Client on behalf of the Booking Party as a whole.

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21.6 Additional Participants

If additional persons attend any part of the Programme who are not listed on the Booking Confirmation, our responsibility does not extend to those individuals. Suppliers may refuse to provide services to such persons, and we accept no liability for them.

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22. Lost, Stolen, or Damaged Property

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22.1 No Liability for Personal Property

We are not responsible for any personal belongings, valuables, money, documents, or other property that is lost, stolen, damaged, or left behind by any member of the Booking Party at any point during the Programme, including at venues, accommodation, during activities, or in any transport.

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22.2 Client Responsibility

The Client is responsible for ensuring that all members of the Booking Party take appropriate care of their personal belongings throughout the Programme. Members of the Booking Party should not leave valuables unattended at any time.

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22.3 Directing Claims

Any claims relating to lost, stolen, or damaged property should be directed to the relevant Supplier, venue, or transport provider, and where appropriate to the local police and the relevant travel insurer. We will not act as intermediary in respect of such claims and accept no financial liability in connection with them.

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23. Special Offer Terms

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23.1 General Terms

Unless otherwise stated, the following apply to all special offers:

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• Offers are only valid for bookings made during the promotional period stated at the time the offer is published, as determined by us at our sole discretion;

• Not valid with any other offer;

• One offer per group only;

• No cash alternative;

• Applicable to full weekends only (minimum 2 nights, 1 activity);

• Groups must meet any minimum guest numbers specified;

• Subject to availability;

• Applied only after full clearance of the balance payment;

• Cannot be applied retrospectively to existing bookings; and

• We reserve the right to vary, withdraw, or extend any offer at any time and without notice.

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23.2 Exclusions

Special offers exclude activities or packages designated as "platinum" or other premium categories unless explicitly stated.

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23.3 Retrospective Application

Any offer not claimed at the time of booking will not be applied retrospectively. It is the Client's responsibility to notify us of any applicable offer at the time of making the booking.

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24. Contagions, Epidemics and Public Health Risks

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24.1 Acknowledgement of Risk

Participation in the Programme may expose participants to contagious illnesses, epidemics, pandemics, or other public health risks. Despite precautions, these risks cannot be fully eliminated.

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24.2 Client Responsibility

The Client is responsible for ensuring all members of the Booking Party check official travel and health guidance for the destination and consult a doctor regarding any relevant health concerns prior to travel.

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24.3 Health Disclosure

The Client must inform us immediately if, before travel, any member of the Booking Party has symptoms of a contagious illness, has been exposed to someone with a contagious illness, or is required to self-isolate.

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24.4 Compliance During Programme

All members of the Booking Party must follow all health and safety measures in place during the Programme. The Client is responsible for communicating such requirements to all members.

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24.5 Programme Adjustments

Contagions or public health events may require us to adjust, suspend, or cancel parts of the Programme. Refunds in such circumstances will depend on amounts recoverable from Suppliers and the Client's own insurance claims.

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24.6 Indemnity

The Client shall indemnify us for any costs or losses arising from any member of the Booking Party intentionally travelling while knowingly infected or exposed, or withholding health information from us (see Section 4).

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25. Force Majeure and Extreme Events

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25.1 No Liability for Force Majeure

We shall not be liable for any failure to perform, delay, or cancellation of the Programme caused by events beyond our reasonable control ("Force Majeure Events"), including natural disasters, pandemics, acts of war, civil unrest, strikes, government restrictions, terrorism, or extreme weather.

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25.2 Options Available to Us

In the event of a Force Majeure Event, we may at our discretion: (a) offer an alternative date or arrangements; (b) issue a credit note for future use; or (c) cancel the Programme. Any refund will be limited to amounts recoverable from Suppliers.

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25.3 Notification

We will use reasonable efforts to inform the Client of any Force Majeure Event as soon as reasonably possible.

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26. Changes to Facilities and Itineraries

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26.1 Right to Make Changes

Circumstances beyond our reasonable control may affect the availability, timing, location, or nature of elements of the Programme. We reserve the right to make changes at any time where reasonably necessary, including substituting activities, changing venues, adjusting schedules, or modifying services. We shall not be liable for any loss or inconvenience arising from changes outside our reasonable control.

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26.2 Alternative Arrangements

Where reasonably possible, we may offer alternative arrangements of a similar nature; however, this cannot be guaranteed.

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26.3 Independent Arrangements

We are not responsible for travel to or from the destination, accommodation not booked through us, or any independently arranged activities. Disruption affecting such arrangements does not constitute a failure of the Programme.

 

27. Data Protection

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27.1 Data We Collect

We collect and process personal data provided by the Client in order to arrange and deliver the Programme. By making a booking, the Client confirms they have obtained all necessary consents from members of the Booking Party for their personal data to be provided to us and processed in accordance with this clause.

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27.2 Sharing of Data

Personal data may be shared with Suppliers, payment processors, insurers, or other organisations where required for the provision of services, fraud prevention, or as required by law.

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27.3 Sensitive Data

Any sensitive personal data (such as health information) will only be processed where necessary for the Programme and, where required by law, with appropriate consent.

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27.4 Applicable Law

We are registered as a data controller in Spain and process data in accordance with applicable Spanish and EU data protection legislation (GDPR). UK clients should be aware that their data may be processed and stored within the European Economic Area.

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27.5 Privacy Policy

Full details of how we process personal data are set out in our Privacy Policy, available on request or via our website.

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28. Intellectual Property

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28.1 Ownership

All content produced by us, including but not limited to website content, itineraries, agendas, programme designs, pricing structures, images, logos, branding, and marketing materials, is the intellectual property of Fused Events S.L. and is protected by applicable copyright and intellectual property laws.

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28.2 Restrictions on Use

The Client and members of the Booking Party may not reproduce, copy, share, distribute, or use any of our content or materials for any commercial purpose without our prior written consent.

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28.3 Confidentiality

Our itineraries, agendas, and programme designs are created specifically for each booking and are provided to the Client in confidence. They may not be shared with third parties, including competing event operators, without our express written permission.

 

29. Social Media and Photography

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29.1 Personal Photography

Members of the Booking Party may take photographs and videos during the Programme for personal use. By participating in the Programme, each member of the Booking Party consents to being photographed or filmed by other members of the group in the ordinary course of the event.

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29.2 Our Use of Images

Where we or our Suppliers take photographs or videos during the Programme, the Client consents on behalf of the Booking Party to such materials being used by us for marketing, promotional, and social media purposes. Any member of the Booking Party who does not wish to be included in such materials must inform us in writing prior to the Programme start date.

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29.3 Defamatory Content

The Client and all members of the Booking Party agree not to publish, post, or share on any social media platform, review site, or public forum any content that is false, misleading, defamatory, or damaging to us or our Suppliers. This restriction applies in particular during any active complaints period, defined as the period from the date a complaint is submitted under clause 12 until 14 days after our final written response to that complaint. Nothing in this clause prevents the Client from making honest and fair comment based on their genuine experience once the complaints process has concluded.

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29.4 Consequences of Breach

Any breach of clause 29.3 may result in us pursuing the Client for damages arising from reputational harm, and the Client agrees to remove any such content promptly upon our written request.

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30. Third-Party Platforms and Pricing

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30.1 Pricing Discrepancies

Where our services are listed or advertised on any third-party booking platform, comparison site, or agency, we do not guarantee that the pricing, availability, or descriptions shown on such platforms are accurate or current. In the event of any discrepancy between a third-party platform and our own Booking Confirmation, our Booking Confirmation shall prevail.

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30.2 Applicable Terms

Any booking made through a third-party platform is subject to these Terms & Conditions in addition to any terms imposed by that platform. We are not responsible for the terms, policies, or actions of any third-party platform.

 

31. Supplier Insolvency

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31.1 Our Position

We take reasonable care in selecting reputable Suppliers; however, we cannot guarantee the financial stability of any Supplier. In the event that a Supplier becomes insolvent, ceases trading, or is otherwise unable to deliver any element of the Programme before or during the Programme:

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• We will use reasonable endeavours to source an alternative Supplier of a similar standard where possible;

• We will not be liable for any refund of amounts paid directly to or committed to the insolvent Supplier that are not recoverable by us; and

• The Client should seek recovery of any irrecoverable amounts through their travel insurance policy.

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31.2 No Liability

We are not liable for any loss, inconvenience, or additional expense arising from Supplier insolvency. This is not a Force Majeure Event under clause 25 but is addressed separately under this clause.

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